The Importance of WFM systems for Power Companies

Power

Power Utilities face a fast-evolving technical landscape shaped by renewable energy, increasing demand, smart grids, and rising costs. A robust Field Service Platform is critical for managing these complexities and ensuring seamless operations that are vital to customers.

  • Complex Infrastructure
    Modern grids integrate traditional assets like power plants and transformers with new technologies such as smart meters and solar arrays, requiring new skills and toolsets.

  • Evolving Software
    Customer Information Systems (CIS), Enterprise Asset Management Systems (EAMS), and Outage Management Systems (OMS) are rapidly evolving and are difficult to keep up with.

  • Safety Concerns
    Managing electrical hazards necessitates advanced training and tools to ensure worker and public safety.

  • Regulatory Compliance
    Stricter regulations push utilities to incorporate renewables and decarbonization while maintaining safety and reliability standards.

  • Demand and Supply Balancing
    Variable energy sources like solar require real-time adjustments via Distributed Energy Resource Management Systems (DERMS) and smart grids to balance demand and stabilize energy flows into new sources of supply.

  • Emergency Response & Outage Management
    Efficient coordination of field crews and resources are vital during outages to restore power quickly and effectively and to meet customer expectations.  

Unique Challenges for Power Utilities

How Group Seven Supports Power Utilities
Group Seven helps Power Utilities to optimize your current WFM system or implement a new WFM solution to provide:

  • Real-Time Insights
    Centralized data on outages, system status, and work orders minimizes delays and improves decision-making.

  • Optimized Dispatch
    Automated or AI-assisted scheduling assigns the right technician to the right job based on flexible business goals and objectives (cost, quality, efficiency, customer satisfaction).

  • Enhanced Safety and Compliance
    Built-in safety protocols and compliance tools streamline high-risk operations and ensure adherence to regulations.

  • Predictive Maintenance
    IoT and analytics identify potential failures, extending asset life and reducing downtime.

  • Scalable Operations
    Flexible platforms adapt to expanding grids, seamlessly integrating DERMS and renewable energy sources.

Benefits for Power Utilities

  • Costs
    Reduce costs by identifying areas of opportunity to streamline your service.

  • Productivity
    Reduce drive time and admin time and optimize workflows to improve productivity.

  • Quality
    Reduce the number of repeat truck rolls required to resolve an issue..

  • Customer Satisfaction
    Real-time updates and transparency build trust and loyalty.

  • Compliance
    Modern technology and accurate data provide the tools needed to navigate evolving industry compliance.

Power Utilities play a pivotal role in modern energy systems. WFM systems empower utility providers to operate sustainably, efficiently, and responsively in a dynamic industry.

Client References:  ATCO (CAD), Newfoundland Power, City of Lubbock, Texas